Some days I really wonder what I am doing in this business – I love hotels, I love working in them, I love staying at them. (I don’t need anything else on my vacation than a good hotel) I love to be able to offer an experience that is unique, to come up with new thing to discover for guest, new ways of doing things, add new things, small details, working together with the staff and build the team that makes it all happen. Hopefully well. Meet guests, talk to guests, figure out what they are looking for and what they want – The list can be made much longer.
Then there are less lovable things. For example when we fail in making someone happy. It could be regarding whatever, in the restaurant or in the hotel. Usually you know when it happens and you know what happened. And usually you also understand why they are unhappy and if you we can and are lucky we can take care of it here, right on the spot.
These days we always have to bear in mind that every person is a reviewer, a food critic, a hotel critic, a garden critic, a car dealer critic… I also read the forums (No ,not about car dealers and manicure salons) before booking hotels and restaurants (unless I have other recommendations and I trust the person recommending) and in the best of scenarios they, together with other things, helps me make a choice good for the purpose.
I appreciate that guests take their time to write about their experience but there are what I call, the vicious kind of reviewers – And note, it is note about them writing a bad review, it is writing without being specific, just generalizing and sloppy write things like “ I don’t like the female staff “ or “ I don’t like that kind of food” (What kind of food?) Or “You should fire them all”
Ok, maybe someone was rude and maybe someone did a serious mistake that we need to do something serious about. But if so – Say what it is or call day later, or write a letter explaining.
If I did fire someone after a review of that kind I would be just as bad of a person .So for now everyone is still working and we continue to do the best we can. And I try to get over one boring out of 100 fun days at my jobJ
To celebrate this boring day that keeps getting to me I’m having brunch at Narcissa in the Standard East Village hotel. Go there and have a “Box of Doughnuts” and a Mimosa when you are in town.
How was it? It was super nice and the doughnuts were great. So was the bagel crisps with salmon spread and the biscuit’s with honey /lavender butter was divine. And I love that they have a Hudson Valley Farm and cow named Narcissa.
Anything bad? Yes the service was to slow, it took three hours to have lunch. That’s specific, sometimes shit happens and I didn’t write a review, I told them and I will go back.